LEGAL

Privacy Policy

Effective date: January 2025

Guest Lock Solutions ("we", "our", or "us") is committed to protecting the privacy of our clients, website visitors, and business partners. This Privacy Policy describes how we collect, use, and safeguard your personal information when you visit our website at guestlocksolutions.com or engage with our services.

By using our website or submitting information through our contact and quote request forms, you agree to the practices described in this policy.

Information We Collect

We collect information that you voluntarily provide to us through our contact forms, quote request forms, and direct communications. This may include:

• Your full name and job title
• Email address and phone number
• Hotel or company name and address
• Details about your property and access system requirements
• Any additional information you include in messages or correspondence

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URL, and pages visited. This data is collected through standard web analytics tools and is used in aggregate to improve our website experience.

How We Use Your Information

The personal information we collect is used exclusively for legitimate business purposes, including:

• Responding to your enquiries and providing customer support
• Preparing and delivering customised quotes for our products and services
• Processing and fulfilling orders for hotel key cards, RFID wristbands, and related products
• Communicating with you about your account, orders, or service updates
• Improving our website, products, and overall customer experience
• Complying with applicable South African laws and regulations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Protection

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption for all website communications
• Restricted access to personal data on a need-to-know basis
• Regular review and update of our security practices
• Compliance with the Protection of Personal Information Act (POPIA) of South Africa

While we strive to protect your personal information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our site.

We may use the following types of cookies:

• Essential cookies: Required for the website to function correctly, such as remembering your preferences
• Analytics cookies: Help us understand how visitors interact with our website, allowing us to improve its content and usability

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

Third-Party Services

We may use trusted third-party service providers to help us operate our business and website. These providers may have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your data in accordance with this policy. These services may include:

• Website hosting and content delivery
• Email communication and form processing services
• Web analytics platforms

We do not share your personal information with any third party for their independent marketing purposes.

Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Object to the processing of your personal data
• Withdraw consent for data processing at any time
• Lodge a complaint with the Information Regulator of South Africa

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.